Privacy Policy

Last updated: 8 February 2026

1. Introduction

Cambridge Property Styling, a trading division of Cambridge Colour Consultants ("we", "us", "our"), is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website (www.cambridgepropertystyling.co.uk), contact us, or engage our Services.

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following categories of personal data:

2.1 Information You Provide

Contact details: Name, email address, telephone number, postal address
Property details: Address, type, number of rooms, photographs of your property
Project details: Service requirements, budget preferences, design preferences, timelines
Communication records: Emails, messages, notes from consultations and telephone calls
Payment information: Bank details for invoicing purposes (we do not store full payment card numbers)

2.2 Information Collected Automatically

Website usage data: Pages visited, time spent, referral source
Device information: Browser type, operating system, screen resolution
IP address and approximate location

2.3 Information from Third Parties

Occasionally we may receive your details from estate agents, property managers, or Airbnb hosts who recommend our services, or from publicly available listings.

3. How We Use Your Information

We use your personal data for the following purposes and legal bases:

Purpose	Legal Basis
To provide quotations and respond to enquiries	Legitimate interest / Pre-contractual steps
To deliver our design and styling Services	Performance of a contract
To process payments and manage accounts	Performance of a contract / Legal obligation
To send project updates and scheduling information	Performance of a contract
To share portfolio images and case studies (with consent)	Consent / Legitimate interest
To send marketing communications about our services	Consent
To improve our website and services	Legitimate interest
To comply with legal and regulatory obligations	Legal obligation

4. Sharing Your Information

We do not sell your personal data to third parties. We may share your information with:

Trusted suppliers and tradespeople: Decorators, furniture suppliers, photographers, and other contractors engaged to deliver your project. Only the information necessary for them to perform their role is shared.
Professional advisors: Accountants, legal advisors, and insurers as necessary for business administration.
Website hosting and analytics providers: Who process data on our behalf and are bound by data processing agreements.
Legal authorities: Where we are required to do so by law or to protect our legal rights.

5. Cookies

Our website uses essential cookies to ensure proper functionality. We do not currently use advertising or tracking cookies. If this changes, we will update this policy and implement a cookie consent mechanism.

Essential cookies include those required for page navigation, security, and basic analytics (anonymised).

6. Data Retention

We retain your personal data for the following periods:

Enquiry data (no project): 12 months from last contact, then securely deleted
Client project data: 6 years from project completion (to comply with HMRC requirements and potential legal claims under the Limitation Act 1980)
Portfolio photographs: Indefinitely, or until you withdraw consent for their use
Marketing consent records: For as long as you remain subscribed, plus 12 months after unsubscribe
Financial records: 7 years as required by HMRC

7. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

Right of access: You can request a copy of the personal data we hold about you (Subject Access Request).
Right to rectification: You can ask us to correct inaccurate or incomplete data.
Right to erasure: You can request deletion of your data where there is no compelling reason for its continued processing ("right to be forgotten").
Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
Right to data portability: You can request your data in a structured, commonly used format.
Right to object: You can object to processing based on legitimate interests or direct marketing.
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at jessie@cambridgecolourconsultants.co.uk. We will respond within 30 days.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

Encrypted communication channels (SSL/TLS on our website)
Secure, password-protected systems for storing client data
Limited access to personal data on a need-to-know basis
Regular review of our security practices

While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. International Transfers

Your personal data is primarily stored and processed within the United Kingdom. If any data is transferred outside the UK (for example, through cloud-hosted services), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO).

10. Children's Privacy

Our Services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take steps to delete it.

11. Third-Party Links

Our website may contain links to external websites (social media, suppliers, partner sites). We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The "Last updated" date at the top of this page indicates when the most recent changes were made. We encourage you to review this page periodically.

13. How to Complain

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Helpline: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We would appreciate the chance to resolve your concern before you approach the ICO, so please contact us first.

14. Contact Us

For any questions about this Privacy Policy or your personal data, please contact:

Cambridge Property Styling
A division of Cambridge Colour Consultants
Cambridge, CB1
Email: jessie@cambridgecolourconsultants.co.uk
Phone: 07967 130 199